Dear Support Team,

I am writing to report a potential bug regarding the market bidding system in the game.

Today, I attempted to purchase two Red Cards through the market bidding system. The total winning bid for both cards was around 367 Rubies. However, I noticed that a total of approximately 800 Rubies was deducted from my account.

During the bidding process for one of the cards, another player competed with me, so I had to place bids 2 to 3 times. It seems that the Rubies from my previous, outbid attempts were not returned to my balance.

Could you please clarify if this is the intended game mechanic, or if it is a bug where outbid currencies are not being refunded? Please help check my account logs and investigate this issue.

Thank you for your time and assistance. I look forward to your reply.  

Account Information:

     In-Game Name (IGN):[Alexxcc EU]

     Player ID: [1665698901674013399]

     Date/Time of Incident: October 8, 2026

"Could you please check my transaction logs to investigate this issue? Thank you."