Greetings, Rune Hunters.

We apologize for the inconvenience caused by the issues that occurred after chance-based shops were updated on Oct. 12 (Thu), where Authority grant chances were incorrect and where Lv. 1 gear was sometimes obtained.

These issues were resolved through the 2 server patches that took place on Oct. 12 (Thu).

In addition, we have prepared compensation for these issues as a sign of our apology. Please see below for more details.

1) Compensation:

- 1,000,000 Gold

2) Compensation Claim Period:

Can be claimed from your mailbox from when you receive the mail on Oct. 18 (Wed) 14:20（UTC+9）- until Oct. 20 (Fri) 23:59 (UTC+9)

※ The compensation will only be sent once per account, and the mail will be stored for 3 days (72 hours).

┗ You can only claim the compensation from either Standard or Season Mode.

※ Compensation can only be claimed by accounts that are created before the compensation mail is sent,

   and cannot be claimed by accounts that are created afterwards.

We apologize again for the inconvenience these issues caused.

We will always strive to maintain the quality and reliability of our services.

Thank you.