Greetings, Rune Hunters.

We have returned all Rubies that were not properly returned to users after failed bids at the Auction House.

We apologize for the inconvenience caused by this issue.

Please see below for details on how Paid and Free Rubies have been sent.

How Unreturned Rubies for Failed Auction House Bids Have Been Sent

- Paid Rubies: Sent directly to the Rubies you already own 

  ※ The amount of Paid Rubies you own will have increased.

- Free Rubies: Sent to your in-game mail

  ※ Please claim your Free Rubies from your in-game mailbox.

Although we have now sent all unreturned Rubies to users, if you have not yet received your unreturned Rubies,

please contact Support and we will look into your inquiry as quickly as possible.

We apologize again for the inconvenience caused by this issue.

We will continue to strive to ensure the reliability and quality of our services.

Thank you.