FLOOR

hello support team, today I bought 1 item in the auction house around 20:40hrs, called prefix renewal essence, and when I received the item it came with 1 prefix renewal fragment... please review the transactions in the auction house auction, as they are using bugs and I lost ruby ​​for it and I did not receive the correct item. I really bought 1 essence, and not a fragment, I always con+firm before giving the ok in the purchase. Thank you and I hope for a solution to this, as it has already happened to another player from the same guild here