I bought some pack on October 12 through steam wallet.

I made some transactions, and i cancel them all.

The last transaction I con+firmed, steam show the transaction success, the game ale+rt some red text, warn me that transaction failed.

But my money not refund, and the pack also not received.

Day1, line support reply:

1. Restart the application and access your account

2. Go to the [Shop]

3. Tap a [Paid Shop Storage]

4. See if you have received the item

As a gamer, i have tried many times, restart computer, restart game, but no item in my paid shop storage.

Day 2 line support reply:

Please provide us additional information asked below for us to investigate this further.

- Invoice Screenshot

Day 3 line support reply:

Please note that sometimes the purchased items do not get delivered on time due to a network condition, and thus it may get delayed until you receive them in your account.

Does it take forever to receive the pack I bought?

I bought another pack today, and I got it instantly.

The support, they are not help, they are not fix problem, but fix the people who ask for help.

I want to know when my money will be returned.

After three days, I'm losing patience with you guys.